Network Management Services

So, are you ready to fire your current computer guy yet?

Nowadays you can’t afford to leave your network management to an unreliable provider, which is why RightBrain Networks offers quality IT services that not only will get your computers running but will keep it running for a very long time. We experts are gracefully making the transition quickly while making very little impact on our clients’ businesses. For us, non-existent network documentation and lost passwords aren’t a problem.

It’s smart to be picky when choosing the IT services company for your business, which is why we’d love to earn the opportunity to work with you.

But everyone says they’re different, so here’s how we truly stand out:

We Actually Return Your Phone Calls!

All kidding aside, RightBrain Networks is a very service-focused company. We strive to answer every call we receive, but when the occasional call does roll to voicemail we promptly return it. You won’t have difficulty reaching us and we’ll always show up on-time for service appointments.

Guaranteed 4-hour Response Time

Our clients tell us that their #1 concern when choosing a technology services company is how quickly problems are fixed. With the current service retainer, a technician or engineer from RightBrain Networks is obligated to be actively working to solve a reported issue within four hours (during normal business hours). Critical problems are responded to even sooner. Extended hours and 24/7 support is also available.

We Won’t Nickel-and-Dime You

We believe that billing for travel time is silly, bordering on insulting. We don’t bill for mileage if you’re located within our normal service area (Oakland/Livingston/Washtenaw counties) nor do we start the clock for every email or phone call we receive. What we do though is bill our work at a fair hourly rate, provide you with timely and accurate account statements, and strive to to exceed what you’d expect from a technology services company.

Vendor-Neutral Philosophy

A dirty little secret of the network services industry is the existence of “channel partners.” Manufacturers of networking hardware and software seek out and partner with IT firms, hoping to take advantage of their existing customer relationships. Swooned by attractive dealer pricing and co-marketing dollars, providers eventually become extensions of these manufacturers’ sales and marketing teams.

RightBrain Networks feels that such partnerships represent a conflict of interest. We take a vendor-neutral approach and recommend products/services based on their technical merits and if they’re truly a good match for a client’s business.